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1. What are the leash laws for the City of Webster Groves?

The City requires dogs to be leashed when off the premises of their owners. Cats are not allowed off the premises of their owners.

2. Are chickens allowed in Webster Groves?

Upon approval, residents may keep up to eight hens. For further information, contact Mara Perry, at 314-963-5333 or perrym@webstergrovesmo.gov.

3. Who do I call for barking dog concerns?

Call the non-emergency Police number at 314-645-3000. Please be advised that in order to obtain a violation, two unrelated property owners/occupants or one property owner/occupant and a Police Officer must observe the barking.

4. Who do I call if I have lost or found a dog or cat?

To report a lost or found pet, contact the non-emergency Police Department number at 314-645-3000 or Animal Control at 314-615-0650.

5. Does the City of Webster Groves have restrictions on particular breeds of dogs such as pit bulls or Rottweilers?

There are no breed restrictions in Webster Groves. The City does, however, restrict specific vicious animals.

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1. How and where do I register to vote?

In person at the office of the local election authority, at any Department of Motor Vehicles office, or state agency providing a service to the public (WIC, Social Services, etc), or online via the Missouri Office of the Secretary of State.

2. How do I change the address on my voter registration?

You can change the address on your voter registration in person at the office of the local election authority, at any Department of Motor Vehicles office, or state agency providing a service to the public (WIC, Social Services, etc), or online via the Missouri Office of the Secretary of State.

3. Where do I vote?

You may look up your polling place through the Missouri Voting Rights Center.

4. Who is the Councilmember for my ward/district?

Councilmembers for the City of Webster Groves are elected at large. There are no wards or districts.

5. Why doesn't Webster Groves have wards?

When the Charter was adopted, it specified that Councilmembers should be elected "at large". 

6. When are City Council elections?

Regular City Council elections are held in April of even numbered years.

7. What are the qualifications for City Council?

Each member of the City Council shall be an elector of the City, and shall have been a resident of the City for at least 12 months immediately preceding election. No Council member shall hold any other public office, except that a Council member shall not be disqualified by reason of being a member of the National Guard, or naval or military reserve, or a notary public. No Council member shall hold any office which does or may conflict with that member's Council duties.

8. What is the role of the Mayor in Webster Groves?

Webster Groves is a Charter city with a Council-Manager form of government. The Mayor, who is selected in a citywide election, is recognized as the legal and official head of government, representing the City at functions and chairing meetings of the Council. However, the Mayor has no veto power and the Mayor's vote on matters before the Council has the same weight as Councilmembers.

9. What does Council-Manager form of government mean?

In 1954, the residents of Webster Groves chose to organize as a "Charter City" with a Council-Manager structure. This means that there is a separation between the policymaking and administrative functions of government. The City Council formulates municipal policy and appoints the City Manager to manage the operations of the City. Usually, Councilmembers deal with the various city departments only through the City Manager. S/he is responsible for developing the annual budget, recommending options and solutions to issues identified by the City Council, implementing projects approved by the Council, and planning, developing and monitoring progress to meet current and future fiscal and operational needs of the City.

There are many different ways that cities can be incorporated and municipalities in St. Louis County represent a wide variety of governmental structures. There are 38 cities across Missouri with the Council-Manager form of government. In the St. Louis County area, Maplewood, Richmond Heights, Clayton, Olivette and University City have also adopted this structure, among others.  

10. Do our elected officials get paid for their service?

Per the City Charter, the Mayor receives $25 per council meeting, not exceeding $750.00 per year. Councilmembers receive $20 per council meeting, not exceeding $600.00 per year. Elected officials receive no additional compensation for attendance at boards and commission meetings or at public functions.

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1. Where does property tax go?

Property taxes charged to Webster Groves residents are levied by various taxing entities, including the Webster Groves School District, the City of Webster Groves, St. Louis County, the State of Missouri, the Webster Groves Library, and the Metro Zoo/Museum District. For more information, view Page 6 of the Popular Annual Financial Report. 

The levy amount for the City of Webster Groves for the 2016 tax year was $0.758 per $100 of assessed valuation. That amount was 8.26% of the total resident’s tax bill for the year. For example, for a home valued at $245,000 in 2016, approximately $4,271 was paid in taxes. Of that total:

                        $2,629 was paid to the Webster Groves School District ($5.6485 per $100)

                        $577.64 was paid to the Special School District  ($1.2409 per $100)

                        $352.85 was paid to the City of Webster Groves ($.758 per $100)

Each of these entities have taxing authority and establish their own tax rates.

Property taxes charged by the City of Webster Groves are specifically for general government operations, street improvements, general obligation debt (for 2011 street improvement bonds), and for the police and fire pension.

Property Tax Calculator

2. There is a perception that Webster Groves has the highest taxes in St. Louis County. Is this true?

The City of Webster Groves portion of your residential property tax bill was taxed at a rate of $0.758 in 2016. (See the answer to 'Where Does the Property Tax Go?').

It is worth noting that in 2016, there were 18 County municipalities with residential tax rates higher than Webster Groves including: Olivette ($1.2750), Maplewood ($1.000), Shrewsbury ($.9699) and Glendale ($.8490).

When making municipal tax rate comparisons it is also necessary to factor in the Fire Protection Districts which serve cities without their own fire department. For example, the City of Creve Coeur levied no property tax, but the residents are served by the Creve Coeur Fire Protection District which levied a property tax rate of $1.1790 per $100 of assessed valuation. 

Property Tax Calculator

3. Does Webster Groves benefit from being a "Pool City"?

Webster Groves participates in something called the St. Louis County Sales Tax Pool.  The formula that calculates the amount of sales tax that comes to the city is complicated. But, the City receives far more sales tax from the pool than is generated locally. 

For instance, if our local businesses generate about $2 million dollars in a year that goes into the County Pool, the City receives nearly one and one half (1 ½) that amount back from the Pool. 

It is important to note that some of that locally generated sales tax does not go into the St. Louis County Sales Tax Pool.  Parks and Stormwater and  Fire Protection Funds are small additional sales taxes approved by only Webster Groves residents and that revenue comes directly to the city.

The vitality of our local businesses is an important aspect of making ours a desirable and thriving community.  But, being a small part of a large pool means, from a revenue perspective, the overall economic health of the region is what is most important to Webster Groves.  And, the most significant negative impact on our sales tax revenue has come from the  increase of online purchases that do not collect sales tax.

View more detailed information on Sales Tax.

4. If we add more retail businesses, would that help keep property taxes down?

The largest portion of a homeowner's property tax goes to the Webster Groves School District and the Special School District. Sales tax is not a revenue source for these institutions, so it is unlikely that property taxes would fall with more retail businesses. For detailed information regarding the City's various revenue sources, see the Fiscal Year 2018 budget, 'Major Sources of Revenue' section. 

View budgets...

5. How much does the City rely on traffic ticket revenue?

Webster Groves received almost $639,000 last year in traffic ticket revenue. That is approximately 4% of the City’s general fund budget. The City is significantly below the statewide cap of 20%. 

The Municipal Court levies a variety of fines for violations of local traffic laws and other City Ordinances.  All receipts are deposited in the General Fund. Municipal Court Fines are a product of the penal system. It is not the City's policy to maximize its government finances through the use of the judicial process; therefore Court Fines are not considered a targeted revenue source that the City strives to achieve.

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1. Do I need a permit for an outdoor fire pit?

Outdoor fire pits with a screened spark arrester, outdoor fireplaces and barbecue pits are considered recreational fires and do not require a permit. Seasoned dry firewood is the only allowable fuel to be used in outdoor fireplaces and outdoor fire pits.

2. May I burn leaves or trash?

Seasoned dry firewood is the only allowable fuel to be used in outdoor fireplaces and outdoor fire pits. Trash, leaves, etc. are prohibited for recreational fires.

3. What number should I call in case of emergency?

In case of emergency, dial 911. For non-emergencies, call 314-645-3000.

4. Who do I call about a leaking fire hydrant?

Contact the non-emergency Police and Fire department number at 314-645-3000.

5. How can I set up a tour of the Fire House?

Contact Fire House 1 at 314-963-5345 between 8:00 am and 5:00 pm to set up a tour.

6. Do you offer CPR training?

Yes. Contact Fire House 1 at 314-963-5345 between 8:00 am and 5:00 pm regarding CPR training.

7. Do you install smoke detectors?

Yes. Contact Fire House 1 at 314-963-5345 between 8:00 am and 5:00 pm for smoke detector installation information.

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1. When did the City Council declare an impasse on contract negotiations?

After more than 12 months of negotiations, Council declared an impasse on contract negotiations with the International Association of Fire Fighters (IAFF) Local 2665, the union representing the Fire Department. This occurred in a public meeting on March 7, 2023. Because of reaching an impasse with the IAFF, the previous Collective Bargaining Agreement was terminated.   

2. Why did the City Council declare an impasse on contract negotiations?

City Council and City Leadership determined that Local 2665 has engaged in surface bargaining and negotiated in bad faith. Both parties have submitted offers that were rejected, but repeatedly the City has experienced the union taking steps backward to re-open items and issues that had already been agreed upon.     

3. What does impasse mean?

Impasse is a legal term, which indicates that contract negotiations have stalled and are no longer productive. This does not mean that the City will not continue to meet and confer with the Local 2665 on conditions of employment and in furtherance of the constitutional protections afforded to public sector employees.  

4. What does this mean moving forward?

The Webster Groves City Council unanimously voted on Tuesday, March 7 to implement the compensation portion of the last, best and final offer, made by the City. As a result, Fire Department members received pay adjustments and cost of living increases as outlined below. If the IAFF desires to restart negotiations in good faith, the City will negotiate with the Fire Department on staffing and all other conditions of employment. The City has maintained from the start of negotiations, and continues to assert, any agreement must include mechanisms to contain the rampant overtime spending. 

5. Why were these staffing changes suggested?

Staffing changes were needed due to the uncontrolled overtime costs. Even with the changes to Webster Groves staffing, we are one of two municipalities in the entire St. Louis region that schedules staff at 12 per shift. The daily staffing of 12 per shift has not changed from the previous Collective Bargaining Agreement minimum staffing requirements. The factor that has changed is that now when 2 staff are absent, the Fire Department will operate with 10 on shift.  

Previously, the City did not have flexibility in staffing, resulting in paying overtime to “staff up” to 12 per shift. The new implementation retains NFPA best practices and in the event that 2 staff are absent, the City has the authority to keep the staffing level at 10 to address overtime spending.  

The Fire Department Fiscal Year overtime has been: 

• Fiscal Year 2021 overtime budget was overspent by $62,757.90. 
• Fiscal Year 2022 overtime budget was overspent by $324,581.95 (227% of budget).  
• Fiscal Year 2023, overtime costs are on track to swell beyond the budgeted amount.  

The continued rampant overtime expenditures are unsustainable for the City.  The City values the Fire Department but must also be fiscally responsive to the needs of all Departments.

6. What are the staffing changes that were proposed in the contract?

The City of Webster Groves continues to staff each shift according to the best practice standard set by the National Fire Protection Association (NFPA) for ladder trucks. The City of Webster Groves has committed to always scheduling 4 Firefighters on a ladder truck. The only time there will be fewer than 4 Firefighters on an engine (not the ladder), is if 2 staff are absent during a shift. If only 10 staff members are available due to sick/vacation leave, workers comp, FMLA, or Military leave, staffing will be reduced to 10 persons on shift. There will never be less than 10 persons on shift in the fire service in Webster Groves; overtime will be paid to staff members on-call or willing to report to maintain service. 

7. How does this staffing structure compare to neighboring municipalities?

These staffing adjustments will put us in line with our municipal neighbors. The chart in the next question outlines how we compare to other Fire Departments in the Mid-County Area.

8. Will this impact the community's safety?

As the below table indicates, Webster Groves is staffed to safely meet the community's needs.  The safety of the Firefighters and the preservation of life and property is the City’s highest priority and will continue to be maintained. 

City	Total Staff	Daily Full Staff	Daily Minimum staff
Webster Groves	38	12	10
Affton	40	12	10
Brentwood	24	7	5
Clayton	43	13	11
Kirkwood	55	17	15
Ladue	32	10	8
Maplewood	21	7	5
Richmond Heights	23	7	6
Rock Hill	10	3	3
Shrewsbury	19	6	5

*Daily minimum staffing is current as of 3/10/2023.  
 

9. How does this affect our insurance rating?

The Webster Groves Fire Department maintains a Class 2 ISO rating from the Insurance Services Office (ISO). This is the second highest possible rating for fire protection services. Four areas are evaluated to determine this rating: Emergency communications, water supply, fire risk assessment and community risk reduction. The limited and occasional staffing adjustments will not affect the ISO rating. 

10. What pay changes are included in the implemented compensation plan?

The last, best and final offer that the City implemented on March 7th includes the following: 

1. A minimum of an annual 6 percent increase in pay for each union member in the step program. 
2. Annually pay increases based on the step-plan found in the Expired collective Bargaining Agreement (refer to the Compensation Chart Fiscal Years 2023 – 2025). 
3. A $1,000 stipend in each fiscal year for every union member.  
4. Longevity Pay; a new compensation tool geared to retain senior ranking Fire staff. This type of pay will provide senior firefighters and fire captains with 1/8 of one percent of their annual salary for each year of service with the City.  
5. The City’s holiday pay stipend for City holidays will be maintained. 
6. An annual uniform stipend of $1,122 that increases by 4 percent each year. 
7. Increased overtime pay rates for personnel serving in the Acting Captain role. 
8. Additionally, the City is providing cancer insurance coverage in the Missouri Critical Illness Pool to the fire personnel, which is an additional insurance benefit that is unavailable for other City employees. 

All told, the compensation for Fire Fighters over three Fiscal Years (FY 23, FY 24, FY 25) is over 11 million dollars. 

11. How does the Webster Groves Fire Department pay align with neighboring municipalities?

In 2021, the City of Webster Groves hired an outside consultant to conduct a compensation and classification study. While the study did find that some positions within the City were underpaid, the Fire Department positions were found to be in line with others in the area, especially municipalities. You can view the current compensation of our Captains and Firefighter paramedics on our website here. 

12. Is there a public safety hiring freeze within the City of Webster Groves?

There is not a hiring freeze within the City of Webster Groves. We continue to recruit and hire excellent employees in both the Police and Fire Departments. 

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1. Where is City Hall?

City Hall is located at #4 East Lockwood, 63119, at the intersection of Elm and Lockwood Avenues.

2. What are the hours City Hall is open?

City Hall is open 8:00 a.m. to 5:00 p.m. Monday to Friday. The Customer Support Desk and the Municipal Court office is closed for lunch from 12 p.m. to 1 p.m.
Parking tickets and Housing Inspection payments may be dropped off after hours in the drop box located in the front door.

3. What is the population of Webster Groves?

According to the 2020 census, the population of the City is 24,010.

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4. Is a permit needed for a garage sale?

There is no permit required for a garage/estate/moving/yard sale. Sales may be held for no more than two consecutive days, no more than four times per calendar year on the same premises.

5. Is a permit needed for a block party?

Yes, a permit is required for a block party. The permit fee is $25 and then there is a $5/barricade fee with a four barricade minimum ($20) bringing the total fee to $45. 

To fill out the permit application, please fill out this form and bring it into City Hall during normal operating hours. The Customer Support desk will process the application and payment. 

6. What restaurants are located in Webster Groves?

We have many restaurants in Webster Groves. Most are listed in the current

Online Restaurant Locator

7. What is the closest location for the Department of Motor Vehicles?

The Deer Creek branch of the DMV is located at 3238 Laclede Station Road, St. Louis, MO 63143 and can be reached at 314-645-1044. Department of Revenue Office Location Map

8. Is there a Post Office in Webster Groves?

Not at this time. The Post Office that serves Webster Groves is the Mackenzie Pointe location at 7217 Watson Road, 63119. They can be reached at 800-ASK-USPS or 314-351-5281

9. Where can I obtain a marriage license?

The St. Louis County Recorder of Deeds issues marriage licenses.

Recorder of Deeds

10. Where can I obtain copies of birth/death certificates?

The St. Louis County Office of Vital Records can issue certified copies of birth and death certificates for the entire state of Missouri.

Office of Vital Records

11. How do I open a business in Webster Groves?

View a checklist and get more information in our How to Open a Business brochure.

12. How do I make a public record (Sunshine) request?

Submit a request in writing to the Custodian of Records. For your convenience, a form can be found at webstergroves.org/sunshineform

13. What is the role of the Mayor in Webster Groves?

Webster Groves is a Charter city with a Council-Manager form of government. The Mayor, who is selected in a citywide election, is recognized as the legal and official head of government, representing the City at functions and chairing meetings of the Council. However, the Mayor has no veto power and the Mayor's vote on matters before the Council has the same weight as Councilmembers.

14. What does Council-Manager form of government mean?

In 1954, the residents of Webster Groves chose to organize as a "Charter City" with a Council-Manager structure. This means that there is a separation between the policymaking and administrative functions of government. The City Council formulates municipal policy and appoints the City Manager to manage the operations of the City. Usually, Councilmembers deal with the various city departments only through the City Manager. S/he is responsible for developing the annual budget, recommending options and solutions to issues identified by the City Council, implementing projects approved by the Council, and planning, developing and monitoring progress to meet current and future fiscal and operational needs of the City.

There are many different ways that cities can be incorporated and municipalities in St. Louis County represent a wide variety of governmental structures. There are 38 cities across Missouri with the Council-Manager form of government. In the St. Louis County area, Maplewood, Richmond Heights, Clayton, Olivette and University City have also adopted this structure, among others.  

15. Why doesn't Webster Groves have wards?

When the Charter was adopted, it specified that Councilmembers should be elected "at large". 

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1. What are the hours City Hall is open?

City Hall is open 8:00 a.m. to 5:00 p.m. Monday to Friday. The Customer Support Desk and the Municipal Court office is closed for lunch from 12 p.m. to 1 p.m.
Parking tickets and Housing Inspection payments may be dropped off after hours in the drop box located in the front door.

2. How do I open a business in Webster Groves?

View a checklist and get more information in our Opening a Business Brochure

3. How do I make a public record (Sunshine) request?

Submit a request in writing to the Custodian of Records. For your convenience, a form can be found at online.

4. Is a permit needed for a garage sale?

There is no permit required for a garage/estate/moving/yard sale. Sales may be held for no more than two consecutive days, no more than four times per calendar year at on the same premises.

5. Is a permit needed for a block party?

Yes, a permit is required for a block party. The permit fee is $25 and then there is a $5/barricade fee with a four barricade minimum ($20) bringing the total fee to $45. 

To fill out the permit application, please fill out this form and bring it into City Hall during normal operating hours. The Customer Support desk will process the application and payment. 

6. What is the population of Webster Groves?

According to the 2020 census, the population of the City is 24,010.

More Information...

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1. Are golf carts allowed in Webster Groves?

The City of Webster Groves Ordinance #9141 recently legalized the use of Golf Carts and Low Speed Vehicles upon public streets. 

2. What is the difference between a golf cart and low speed vehicle?

Golf Cart: A motor vehicle that is designed and manufactured for operation on a golf course for sporting or recreational purposes and that is not capable of exceeding speeds of twenty miles per hour.

 

Low Speed Vehicle (LSV): a four-wheeled vehicle whose gross vehicle weight rating (GVWR) is three thousand pounds or less and has a maximum speed of twenty to twenty-five miles per hour.

3. What streets am I allowed to use a golf cart on?

Low speed vehicles, golf carts, or similar devices may be operated upon roads posted or regulated at twenty-five miles per hour or less. Golf Cart/LSV may cross roads posted or regulated at thirty miles per hour or more. The operation of Golf Cart/LSV’s on sidewalks is prohibited.

4. Who is allowed to drive golf carts in Webster Groves?

The operator of the golf cart or low speed vehicle must have a valid driver’s license and the vehicle must be licensed, if required by Missouri State Law.

5. Do I need a permit to drive a golf cart in Webster Groves?

Yes. Golf Cart and LSV permits will be issued to any applicant demonstrating they have the required equipment and proof of insurance. There is NO fee attached. 

Inspections must be scheduled and can be conducted at the home of a Webster Groves Resident or at the Police HQ. Any non-resident inspection must be conducted at the Police HQ.

You will receive a permit sticker and the sticker must be displayed in a visible and conspicuous location.

6. What does the inspection require?

The following are reviewed during the inspection and are required for issuance of a permit:

• Front and rear lights
• Safety belts
• Proof of Insurance 

Inspections can be scheduled by contacting the Webster Groves Traffic Unit at (314) 963-5413 or email at flaneryj@webstergrovesmo.gov. Or, by contacting Captain Greg Perks at (314) 963-5417 or email at perksg@webstergrovesmo.gov.

7. How do I get an inspection on my golf cart?

Inspections must be scheduled and can be conducted at the home of a Webster Groves Resident or at the Police HQ. Any non-resident inspection must be conducted at the Police HQ.

Inspections can be scheduled by contacting the Webster Groves Traffic Unit at (314) 963-5413 or email at flaneryj@webstergrovesmo.gov. Or, by contacting Captain Greg Perks at (314) 963-5417 or email at perksg@webstergrovesmo.gov

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1. How do I apply for jobs with the City of Webster Groves?

Applications are available online or at City Hall, 4 E. Lockwood Ave. You may submit your application via email, fax, or by sending your application to: Human Resources City of Webster Groves 4 E Lockwood Ave. Webster Groves, MO 63119 Email: HR@webstergroves.org Fax: (314) 963-3398 Applications will only be accepted for open positions, and resumes will not be accepted without a completed application.

Online Application

2. What if I am interested in a position that is not currently open?

Applications are accepted for open positions only.

3. How can I learn about current employment opportunities with the City of Webster Groves?

Current employment opportunities are posted through the St. Louis Post-Dispatch and the St. Louis American, as well as

online.

4. Do I need to complete a City of Webster Groves application if I submit my resume?

A completed application for employment is required for all position openings.

5. How long will the City keep my application on file?

Unless you are advised that you are on an eligibility list, you must complete a new application for any position you are interested in during the recruitment period for that position.

6. Do I need to complete a Supplemental Application when applying for a position in the Police Department?

Following successful completion of the written and oral board examinations, candidates receiving an invitation to participate in the "Chief of Police Interview" stage of the process must submit a Supplemental Application Packet (S.A.P.). Completion of the S.A.P. is ONLY necessary if you are scheduled for an interview with the Chief of Police.

7. How long does the hiring process take?

The amount of time it takes to complete a specific hiring process varies. All applicants that are invited to participate in the first round of the hiring process, testing or interview are notified if they will or will not be moving forward in the process.

8. What types of employee benefits does the City of Webster Groves offer?

Some of the benefits offered to full time employees include City-paid medical insurance, pension plan and voluntary retirement accounts, dental insurance, flexible spending account, vision insurance, life insurance, long-term disability insurance, paid vacation and sick leave, tuition reimbursement and more.

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1. When is Court?

The Housing docket is typically heard on the 2nd Wednesday of the month at 5:30 p.m. Traffic Court is typically held on the 4th Wednesday of the month at 5:30 p.m. Court is held at City Hall which closes at 5 p.m. and reopens at 5:30 p.m. for entry.

2. How do I pay a traffic ticket?

Payments can be made online, in person, or by mailing your payment in to the Court Office. Please review our payment options page for more details. 

3. How do I make a public record (Sunshine) request?

Submit a request in writing to the Custodian of Records. For your convenience, a form can be found at webstergroves.org/sunshineform

4. How do I pay my parking ticket?

Parking tickets left on your window may be paid in person at the Customer Service counter in City Hall during regular business hours, or online through Remit-Online (click here to pay online). If you were pulled over and/or issued a citation with a court date, DO NOT PAY your case through Remit-Online.

5. How do I pay a photo-enforced railroad crossing violation?

Mail your payment to the P.O. Box on the back of the notice. Questions regarding photo-enforced railroad crossing violations should be referred to the phone number on the back of the notice.

6. How much does the City rely on traffic ticket revenue?

Webster Groves received $196,971.64 in Municipal Court fines in Fiscal Year 2021 and is estimated to receive $277,700 in Fiscal year 2022. Municipal Court Fines represent 1.6% of the City’s general fund revenue budget. Webster Groves revenue from municipal court fines is significantly below the 20% cap imposed by the State of Missouri. 

The Municipal Court levies a variety of fines for violations of local traffic laws and other City Ordinances.  All receipts are deposited in the General Fund. Municipal Court Fines are a product of the penal system. It is not the City's policy to maximize its government finances through the use of the judicial process; therefore Court Fines are not considered a targeted revenue source that the City strives to achieve.

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1. Where is the Recreation Complex located?

The Recreation Complex is located at #33 East Glendale Road, adjacent to Memorial Park.

2. How can I register for a Recreation class?

Registration may be made in person, by mail, or by phone.

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3. How can I rent a park pavilion/picnic area?

Pavilion and picnic sites are available for rental at six City parks. Residents may reserve these facilities by contacting 314-963-5694.

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4. How do I report an issue or problem with a creek?

Metropolitan Sewer District (MSD) handles all of the problems associated with the creeks in our area. To report an issue, visit their website at this link. 

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1. Are there restrictions on construction hours?

Yes. Construction is restricted to 7 a.m. - 8 p.m. Monday through Friday, 7 a.m. - 7 p.m. Saturdays, and 9 am - 7 pm Sundays and holidays (New Year's Day, Fourth of July, Thanksgiving, and Christmas).

2. Do I need a permit to remodel my kitchen/bathroom?

An Interior Renovation building permit is necessary for remodeling a kitchen or bath. Many of the homes in Webster Groves were built before the adoption of building codes, and in some cases do not meet current minimum safety standards. When a kitchen/bathroom is remodeled, the installation must be upgraded to meet the current minimum standards.

Building Permit

3. Do I need a permit to replace a water heater?

A plumbing permit is necessary for the replacement of a water heater. Newly installed water heaters must also have an expansion tank installed. Some newer models cannot be installed without altering other parts of the system.

MEP Permit Application

4. Do I need a permit to build a deck?

An Exterior Building Permit is necessary for building a deck. A deck must be able to support the furniture and people using it. A deck, in most cases, must also have a protective guard rail for fall protection.

Building Permit Application

5. Do I need a permit to build a shed?

In order to verify compliance with the City Zoning Regulation setback requirements, an Accessory Structure Building Permit is required to construct ANY shed. All sheds over 200 square feet require a footing/pier system. 

Building Permit Application

6. Can I do plumbing/electrical work on my own home?

Yes. Any person owning and living in the home can do plumbing and electrical work. That person must show that he or she is capable of doing the work by passing a homeowner's test, and must personally do all the work. In addition, the homeowner is required to sign an affidavit stating that he or she lives in the residence, and will remain for 12 months.

7. How do I leave feedback for the Department?

Fill out a Customer Satisfaction Survey.

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1. Do I need an Occupancy Permit?

Yes. Any time a house or condominium changes ownership, or a rental changes occupant, an inspection, Certificate of Compliance, and Occupancy Permit are needed for the new occupant. The only exceptions are for apartments, which are inspected periodically, regardless of changes in occupancy. A new occupant of an apartment does need an Occupancy Permit. 

2. What is a derelict car?

All vehicles need to be in working order and properly licensed, without flat tires, hanging or missing parts, etc. Essentially, the owner needs to be able to get in the car and drive away and not be pulled over for lack of current car tags.

3. My neighbor has tree limbs overhanging my property. Am I allowed to trim them?

Yes. A person can trim what is in their own yard, but only up to the property line.

4. How tall can I let my grass grow before cutting it?

Technically, the rule is ten inches. However, if the grass looks too long or overgrown with weeds, a letter will be sent to the homeowner to cut the grass/weeds. Exceptions are provided for cultivated garden areas.

5. Am I allowed to park my car on the grass?

No. Cars are not allowed to be parked on grass. They may only be parked on a hard paved surface or gravel.

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1. I would like to get a copy of a report that the Webster Groves Police Department recently wrote for me. What do I do?

Contact the Webster Groves Records Unit located at #4 South Elm Avenue. Records Unit hours are 8:00 a.m. - 5:00 p.m. Monday - Friday (excluding holidays). Pricing is $3.00 for the first page, $.10 for each additional page.

2. What number should I call in case of emergency?

In case of emergency, whether police or fire, call 911. For non-emergencies, call 314-645-3000.

3. What should I do if I believe I may be the victim of an identity theft/identity crime?

Contact the Police Department in person or by calling 314-645-3000 to request a report and initiate an investigation.

Gather as much information as possible relating to the identity theft.

View the Information Pamphlet/Investigative Checklist

4. I would like to join or help with a Neighborhood Watch program. Who do I contact?

Contact Lieutenant Greg Perks at 314-963-5417 or perksg@webstergrovesmo.gov

5. I have a complaint or request concerning a traffic issue? Who do I contact?

Contact Captain Stephen Spear at 314-963-5418, or spears@webstergrovesmo.gov

6. I am a business owner, and I have received a check that has been returned for insufficient funds, or the account has been closed. What can I do?

First, bring the original check to the Webster Groves Police Department's Records Unit, located at #4 South Elm Avenue. You must complete a "Request for 10 Day Letter" form (available below). The original check will be held as evidence. You will receive a copy of the form, and a copy of your check for your records. The Webster Groves Police Department will send a notification to the individual or party responsible for the check, directing payment to be made. If payment is not made within 10 days of mailing the letter, the Criminal Investigations Unit will initiate an investigation.

The Criminal Investigations Unit encourages business owners to request identification writers, and verify it, it is important to include this information on the check itself. Request for 10 Day Letter

7. I am leaving on vacation. What can be done to protect my home while I am gone?

- Arrange for a neighbor, friend, or relative to pick up your mail. If this isn't possible, contact the Postal Service to arrange for a temporary stop of delivery.
- Contact the paper delivery service to request a temporary stop of delivery.
- If possible, leave a vehicle in the driveway.
- Use electrical timers set at various times to activate lights and other electronic devices to give the appearance that the home is occupied.
- Don't announce your plans to leave; keep the notifications to a minimum.
- In case of emergency, leave a key with a trusted neighbor, friend, or relative. Contact the Webster Groves Police Department at 314-645-3000 to request a Vacation Patrol. Officers will check the exterior of the residence at various times during their patrol.

8. How do I recognize Officer performance?

Contact Captain Mike Nelson, Division of Field Operations Commander at 314-963-5418. For additional information, click here.

9. How do I make a public record (Sunshine) request?

Submit a request in writing to the Custodian of Records. For your convenience, a form can be found at webstergroves.org/sunshineform

10. Does the Webster Groves Police Department offer services to victims of crimes?

The City of Webster Groves uses the St. Louis County Prosecuting Attorney for victims’ services. That office is able to help if you or someone you know has been the victim of a crime. You can see their full range of assistance by visiting this link.

The department has additional resources listed on our website. 

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1. I have water leaking in my yard/street. What do I do?

Contact Missouri American Water at 314-996-2420. They will send a representative out to take a look. If it is a homeowner's service line, you will be given detailed information to submit a repair request through the St. Louis County Department of Public Works.

2. My drain/sewer is backing up. What do I do?

Contact a plumber. Routine clogs or tree roots should be easily removed. Your plumber will indicate if it is a broken sewer lateral. If it is, contact the City for repair details at 314-963-5357 or visit our section on sanitary sewer lateral repair.

3. Do I need a permit to excavate within the City right-of-way?

An excavation permit is necessary for excavating in the City's right-of-way (this includes street pavement, sidewalks running adjacent to the street, and the parkway area adjacent to the street). Excavation permit application

4. Why don't we have curbside leaf vacuuming?

The City does not provide curbside leaf vacuuming services due to the cost of the equipment, the lack of available space to compost leaves, and the need for additional staff to perform the composting operation. Some municipalities dedicate much or all of their public works staff to leaf collection for months and our staff has many other responsibilities.

5. What is the schedule for street cleaning?

There is no set schedule for street sweeping. The Public Works Department will clean each street roughly every 6-8 weeks. The City is divided into 5 sections, Northeast, Northwest, Southeast, Southwest, and Central.  Public Works rotates around and works in each section until it is complete. They concentrate on the business districts early in the mornings before the shops open and traffic gets heavy.

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1. When will my street be plowed?

It is our first priority to clear snow and ice from the major arterial streets. Once this is accomplished, we will move on to residential streets.

2. What can I do about a pothole on my street?

If you see a pothole or depression, contact Public Works at 314-963-5315.

3. When will my street be swept?

The whole City is swept quarterly. In addition, streets will be swept if there are downed trees or accidents with debris.

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1. What do I do if my trash/yard waste/recycling is not picked up?

If your refuse, yard waste, recycling, bulky trash, or major appliance collection is not picked up, contact Waste Management directly at 800-964-8988 or visit their website at www.wm.com.

2. What can be recycled?

The City of Webster Groves participates in single-stream recycling. Details can be found in on the Waste Management website. 

In partnership with Ripple Glass and the St. Louis – Jefferson Solid Waste Management District, Webster Groves is offering an alternative for residents to recycle their glass with ease. Please recycle glass items at the large purple Ripple Glass bin located outside of the Public Works building at 145 E. Waymire Ave.  

Items accepted in the bins include: 

• Glass food and beverage containers (all colors with labels on) 
• Candle jars (leftover wax is okay) 
• Cosmetic bottles/jars

Recycling Guide.

3. When will my trash/yard waste/recycling be picked up?

The City is divided into five zones for waste removal. View the Refuse Collection Schedule Map

4. When should trash be out at the curb for pickup?

Trash will be collected between 6:30 a.m. and 6:30 p.m. on the day of pickup. Trash should be out by 6 a.m. the day of pickup, but not before 4 p.m. the day prior. Empty cans should be removed from the curb by 9 a.m. the day following pickup.

5. What is the schedule for holiday waste removal?

Waste Management holidays are: New Year's Day, Memorial Day, July Fourth, Labor Day, Thanksgiving and Christmas. If the holiday falls after your pickup day, follow the regular schedule. If the holiday falls on or before your pickup day, waste pickup will be one day late. If the holiday falls on a Saturday or Sunday, the pickup schedule does not change.

6. How do I set up trash services?

When a new resident comes to apply for an Occupancy Permit, trash service is set up through Waste Management. For special services, contact Waste Management at 800-964-8988.

7. Will Waste Management pick up household appliances, tires, etc.?

Large household appliances consisting of refrigerators, freezers, clothes washers and dryers, water heaters, trash compactors, dish washers, microwave ovens, ranges, stoves, wood stoves and air conditioners that can be easily and safely handled by two workers and do not exceed three cubic yards total volume. 

This collection must be scheduled in advance by contacting Waste Management at 800-964-8988 and are subject to an additional fee. 

Waste Management is no longer accepting tires as they are no longer allowed to be dumped into landfills. If you have a tire you'd like to dispose of, you can bring them to an area tire shop to have them recycled for a small fee. Dobb's Tire charges $4 per tire. 

8. Will Waste Management pick up furniture?

As of December 2021, all large items must be scheduled for pick-up through Waste Management. To schedule,  contact Waste Management at 800-964-8988 or visit www.wm.com. 

9. Will Christmas trees be picked up by Waste Management?

Whole Christmas trees will be picked up during the months of December and January on your regularly scheduled pickup day. All other months, yard waste restrictions apply.

Yard Waste Info...

10. Why don't we have curbside leaf vacuuming?

The City does not provide curbside leaf vacuuming services due to the cost of the equipment, the lack of available space to compost leaves, and the need for additional staff to perform the composting operation. Some municipalities dedicate much or all of their public works staff to leaf collection for months and our staff has many other responsibilities.

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1. Do I need a permit to trim trees on my property?

You do not need a permit to trim trees on private property, but your tree service must be licensed in Webster Groves. Licensed Tree Services

2. What is tree topping?

The Missouri Community Forestry Council defines tree topping as the drastic removal, or cutting back of large branches in mature trees, leaving large open wounds, which subject the tree to disease and decay. Topping causes immediate injury to the tree and ultimately results in early failure or death of the tree. Other names for topping include “heading”, “tipping”, “hat-racking”, and “rounding-over”. Topping is prohibited in the City of Webster Groves.

3. How do I prepare a Tree Preservation Plan?

All tree and landscape requirements can be found in Section 10.300 et al. of the City Code.